Delete your account

1. How to request deletion

Email us from the address associated with your account:

• Send a message to [email protected] with the subject line "Delete my account".
• Include the email address you use to sign in to Mowdash so we can verify it is your account.
• If you are a landscaper, please mention any open jobs so we can settle outstanding payouts before deletion.

2. What gets deleted

Within 30 days of a verified request, we will delete or anonymize:

• Your account record (email, name, push tokens, sign-in history).
• Your saved service address and the coordinates derived from it.
• Your landscaper profile, vehicle description, and starting location (if you operate as a landscaper).
• Your in-app chat messages.
• Your Stripe Connect link (the underlying Stripe account is not owned by Mowdash; you must close it directly with Stripe if desired).
• Your preferences, ratings authored by you, and any uploaded photos that have aged out of the retention window described below.

3. What we are required to keep

Some information must be retained for legal, tax, or fraud-prevention reasons even after you delete your account. We keep the minimum necessary, and where possible we anonymize it (strip your name, email, and address) rather than store it linked to you.

• Job records (lawn size, price, tax collected, payout amount, completion timestamps) — retained for 7 years for tax and accounting purposes, as required by federal and state law.
• Payment records held by Stripe — Stripe is a regulated payment processor and has its own legal retention obligations independent of Mowdash. Visit stripe.com/privacy for details.
• Receipts and tax forms (1099-K, 1099-NEC) — retained as required by the Internal Revenue Service.
• Records of safety incidents, fraud investigations, or disputes — retained while the matter is open and for a reasonable period afterward.

4. How long it takes

We aim to complete deletion within 7 business days of verifying your request, and always within 30 days. If we need more time because of an active dispute or open job, we will tell you why and when to expect completion.

When deletion is complete, we will email you a one-line confirmation from [email protected].

5. Things to do BEFORE you delete

• Cancel any active recurring contracts in the app (or ask us to do it in your deletion email).
• If you are a landscaper, wait until all in-flight jobs have completed and payouts have transferred to your bank.
• Download any receipts or job history you want to keep — once your account is deleted we cannot recover it.
• Turn off push notifications in your device settings if you want them to stop immediately (otherwise they stop within a few hours of deletion).

6. Don’t want to delete? Other options.

• You can sign out of the app at any time without deleting your account.
• You can turn off recurring contracts and stop using Mowdash without deletion. We will not charge you for anything you do not actively book.
• You can ask us to correct or update specific information (e.g., change your address) instead of deleting everything — email [email protected].

7. Questions

If you have any questions about the deletion process, your data, or what happens to it, email [email protected]. We respond within 5 business days.